Refund policy

If you’re looking to return or exchange your online order for whatever reason, we're here to help!

We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following rules applicable to our return and exchange policy:

• Merchandise returned after 7 days will receive online store credit only.
• Merchandise must be returned in its original condition, with price tag attached.
• Merchandise must not be worn, washed or altered or used.

Sale merchandise is final sale and is not eligible for return, exchange, or store credit online or in store. 

NOTE: Returns for credit online purchases only.

Note: In store purchases require original receipt within 7 days of purchase. Return will be authorized with tags attached unworn and unused merchandise. Store credit for all in-store return purchases. No exceptions. 

To initiate a return or exchange:

1. Email us at Orders@therougecosmetics.com  

Additional Information:

• Please allow 5-7 business days after we receive the package to receive your refund, replacement product, or store credit

Please contact orders@therougecosmetics.com or info@therougecosmetics.com if you need any assistance with your return. We are here to help!